Frequently asked questions
Answers about fees, donations, tax deductibility, receipts, and who can use WayGiver.
Browse FAQs
Support & Contact
Real people ready to help—before, during, and after your fundraiser.
We're here to help
Get in touch with the WayGiver team
Whether you are starting your first fundraiser, have a question about a donation, or need help with your fundraiser, our support team is ready to assist. Email is the fastest way to reach us—we read every message and respond as quickly as we can.
If you need support or want to contact us for any reason, email us at HereToHelp@WayGiver.com. As the address says, we are here to help—no question is too small.
Include your fundraiser name or a brief description of your question so we can assist you faster. For donation receipt questions, please include the email address used when you gave.
We will do our best to respond as soon as possible. Our team is on the East Coast, so a late-night email from the West Coast may not be answered until the next business day.
Self-help
Find answers quickly
Many common questions are answered in our help resources. Browse these guides first—you may find what you need right away.
Free crowdfunding coaching
Expert tips on images, writing your story, and promoting your fundraiser from start to finish.
Visit coachingHow WayGiver works
A step-by-step overview of creating a fundraiser, sharing it, and receiving donations.
See how it worksBetter than free pricing
Learn how WayGiver's fees work and how we give back to fundraisers and ministries.
View pricingHow we can help
Common support topics
Not sure where to start? Here are the kinds of questions our team handles every day.
Starting a fundraiser
Help choosing a category, setting up your page, connecting Stripe, and launching your fundraiser.
Donations & receipts
Questions about making a donation, finding a past receipt, or understanding tax deductibility.
Growing your reach
Advice on sharing your fundraiser, writing updates, and engaging supporters and prayer partners.
Account & technical help
Login issues, editing your fundraiser, updating payment settings, or troubleshooting page problems.
Churches & ministries
Guidance for organizations running multiple fundraisers or exploring a WayGiver partnership.
Policies & eligibility
Questions about allowed fundraiser types—see our Terms of Use or email us for clarification.
Still need help? Email us at HereToHelp@WayGiver.com